Bencal Bet Privacy Policy — How We Protect Your Personal Information

1Introduction

Bencal Bet is a trusted online gaming and Sports Betting platform in Bangladesh. We place the highest importance on our users' privacy and are committed to keeping your personal information secure. This privacy policy explains how bencal bet collects, uses, stores, and protects your data.

This policy applies to bencal bet's website, mobile application, and other digital services. By using the platform, you automatically consent to this Privacy Policy. We may update this policy from time to time, and registered users will be notified of any changes.

Bencal bet operates in accordance with international data protection standards and applicable laws in Bangladesh. Our privacy policy is built on the principles of transparency, minimal data collection, and user control.

2What information we collect

Bencal bet collects the following types of information in order to provide its services:

We never collect unnecessary sensitive data such as religious identity, political views, or health information. Data collection at bencal bet is always voluntary and transparent.

3How we use your information

Bencal bet uses the information it collects for the following purposes:

• Account management: To create, verify, and secure your account.
• Payment Processing: To process deposits and withdrawals securely.
• Customer Service: To resolve your complaints and queries.
• Security Monitoring: To prevent fraud, money laundering, and unauthorized access.
• Legal compliance: To meet regulatory authority requirements.
• Service Improvement: To improve your experience and roll out new features.
• Responsible Gaming: To identify unusual gaming behaviour and provide appropriate support.

4Data Sharing with Third Parties

Bencal bet may share information in limited circumstances and only when necessary:

• Payment Provider: Limited data is shared with approved payment gateways such as bKash, Nagad, and Rocket to process transactions.
• Legal authorities: Information may be disclosed pursuant to a court order or government authority directive under Bangladesh law or international regulations.
• Licensing Authority: Necessary information may be shared with regulatory authorities to maintain gaming license compliance.
• Technology Partner: We work with trusted technology partners under contract for server hosting and cybersecurity. These partners are strictly prohibited from sharing your data with any third party.

Outside of the circumstances listed above, bencal bet never shares your information. All data sharing agreements with partners include strict confidentiality terms.

5Cookies & Tracking Technologies

Cookies and similar tracking technologies are used on the bencal bet website and app. Cookies are small text files stored on your device. We use the following types of cookies:

• Essential Cookies: Essential for login sessions and security. Without these, the platform will not function properly.
• Analytics Cookies: Used to analyze user behavior and improve services.
• Preferences Cookies: Remembers your language preference, theme, and other personal settings.
• Marketing Cookies: Used to show you relevant promotions and offers. You can opt out at any time.

You can delete or block cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.

6Your right to privacy

As a registered user of bencal bet, you have the following rights:

• Right to Access: You may request details of what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate information we hold about you.
• Right to Erasure: You may request deletion of your information where there is no legal obligation to retain it.
• Right to Restrict Processing: You can restrict the use of your data for specific purposes.
• Right to object: You can object to the use of your data for marketing or other specific purposes.
• Data Portability: You may request a copy of your information in a commonly used, portable format.

7Security Measures

Bencal bet uses multiple layers of security to protect your information:

• SSL/TLS encryption: All data transmissions are secured with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): 2FA is available to add an extra layer of security to your account.
• Regular Security Audits: Regular cybersecurity assessments are conducted by independent third-party experts.
• Firewall Protection: Servers are protected by advanced firewalls and intrusion detection systems.
• Staff Training: All our staff are trained in data protection and bound by confidentiality agreements.
• Incident Response Plan: A dedicated plan is in place to ensure swift action in the event of a data breach.

Please note that no method of transmission over the internet can guarantee absolute security. Keep your account password strong and never share it with anyone.

8Data Retention Period

Bencal bet retains your information for defined periods. Retention duration depends on the type of data and applicable legal requirements:

• Account information: For the duration the account is active and for a minimum of 5 years after closure.
• Financial transaction records: A minimum of 7 years under anti-money laundering regulations.
• Gaming Activity Log: A minimum of 3 years for dispute resolution.
• Communication Records: Customer service conversations are retained for up to 2 years.
• Marketing Consent: Until you cancel.

Once legal retention obligations have expired, your information is securely deleted or anonymised. bencal bet does not retain data beyond what is necessary.

9Protection of minors' data

Bencal bet strictly enforces an 18+ policy. We do not knowingly collect information from anyone under the age of 18.

• Age verification is mandatory at the time of registration.
• Identity verification is carried out for suspicious accounts.
• Any account identified as belonging to a minor is immediately suspended and all associated data is deleted.
• If you discover an account registered in a child's name, please contact us right away.

10Changes to the Privacy Policy

Bencal bet may update this privacy policy at any time. When changes are made:

• For significant changes, you will be notified via your registered email or an in-app notification.
• The effective date of the updated policy will be shown under "Last Updated" at the top of the page.
• Continued use of the platform after a policy change will be considered acceptance of the updated policy.
• If you do not agree to any changes, you may request closure of your account.

We recommend reviewing this page regularly to stay up to date with our latest privacy policy.

11Contact Us

For any questions about this Privacy Policy or requests regarding your data, please contact us:

• Email: [email protected]
• Live Chat: 24/7 live chat support is available on the platform.
• Response Time: We typically respond within 24 hours.